Returns & Exchanges

Spanner & Gabby Isabella Return & Exchanges Policy

If there is an item that’s not exactly how you envisioned it, you can return or exchange it within 30 days from the delivery date. Unless you are processing an exchange, the shipping cost will be deducted from your refund for return shipping.

We do NOT process returns or exchanges for online orders in retail locations at the moment and apologize for the inconvenience. 

Please read all the info below before starting the process.

What Can I Return or Exchange?

The items you want to return or exchange must be:

  • In their original condition: unworn, unwashed, and unaltered, with all original tags still attached.
  • Accompanied by a proof of purchase (order confirmation email or number).
  • Purchased from and not from other retailers.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Please note:

  • Original shipping costs are non-refundable.
  • "Final Sale" items are not eligible for returns or exchanges.
  • We do not accept returns or exchanges on items purchased at retail stores or third party websites. Spanner & Gabby Isabella merchandise purchased at independent boutiques must be returned to that retailer.

Final Sale

Sale items marked at 50% off or more are considered Final Sale and are not eligible for returns or exchanges.

How Do I Return or Exchange an Item? 

Returns/Exchanges from within Canada

Returns and exchanges within Canada are super simple! Visit our Return Portal and enter your order details to get started. Select the items you'd like to exchange or return, and the Return Portal will issue you a prepaid shipping label to ship back your item(s). Please note that unless you are processing an exchange, the shipping cost for return shipping will be deducted from your refund. 

Returns/Exchanges from the United States

To start a Return or Exchange from the United States, please enter your order details in our Return Portal and select which pieces you'd like to exchange or return. From there, our team will be in touch to provide instructions on how to ship back your items. Please ensure you attach the customs information along with the prepaid shipping label to your package.

The following handling fees will be deducted from your refund: 

  • Returns: $20 USD
  • Exchanges: $10 USD
  • Returns for Shopify store credit: FREE 

How Will I Get Reimbursed?

Once we receive your return package at our warehouse, please allow 3-5 business days for us to inspect and process your return. If your return is accepted, we will issue a refund to the original method of payment. 

Upon processing your return, a Return Notification email will be sent to you to confirm that we have issued your refund. Depending on your financial institution, it can take 1-10 business days for your refund to appear on the original form of payment.

Price Adjustments

Sorry, we do not offer price adjustments, or price match other retailers. Temporary promotions cannot be applied to previous purchases.