The items you want to return or exchange must be:

• In their original condition: unworn, unwashed, and unaltered, with all original tags still attached.
• Accompanied by a proof of purchase (order confirmation email or number).
• Purchased from inspiredstyle.com and not from other retailers.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Please note:

• Original shipping costs are non-refundable.
• "Final Sale" items are not eligible for returns or exchanges.
• We do not accept returns or exchanges on items purchased at retail stores or third party websites. Spanner & Gabby Isabella merchandise purchased at independent boutiques must be returned to that retailer.

Any items marked at 50% off or more are considered Final Sale and are not eligible for returns or exchanges.

Once we receive your return package at our warehouse, please allow 3-5 business days for us to inspect and process your return. If your return is accepted, we will issue a refund to the original method of payment. 

Upon processing your return, a Return Notification email will be sent to you to confirm that we have issued your refund. Depending on your financial institution, it can take 1-10 business days for your refund to appear on the original form of payment.

As a sign of our commitment to providing the best service possible, Inspired Style Group offers customers a price protection policy under the following conditions:

• An item purchased has gone on sale or its price had been reduced within 7 calendar days of having placed the order.
• The item in question is still available on the Inspired Style Group website in the same style and size purchased.
• Price adjustments may only be applied once per item.

If these conditions are met, please contact the Customer Care team via Live Chat within 7 calendar days from the date of purchase so that they can refund the difference onto the original method of payment. Failure to submit your request within the above-referenced timeframe will render your request ineligible for refund. 

Sorry, we do not price match other retailers. 

Canadian customers are responsible for all return shipping fees. Please ensure your order is eligible for a return.

Please submit a request for a return using the contact form below, including your Order Number and the style numbers of the items you'd like to return. Our team will be in touch to confirm that your return has been processed.

Please ship your return items with the original packing slip back to the following address:

Attn: Online Canadian Returns
Spanner
107 Manitou Drive Unit 9 
Kitchener, ON Canada
N2C1L4

We recommend shipping your return back to us with tracking information, to allow our warehouse team to track your return. We are not responsible for lost packages.

Our team will confirm once your package has been received and inspected, and when your refund has been processed back to your original form of payment.

US customers are responsible for all return shipping fees and any taxes & duties incurred upon return to Canada. Please ensure your order is eligible for a return.

Please submit a request for a return using the contact form below, including your Order Number and the style numbers of the items you'd like to return. Our team will be in touch to confirm that your return has been processed, along with any customs information to be included.

Please ship your return items with the original packing slip back to the following address:

Attn: Online US Returns
Spanner
107 Manitou Drive Unit 9 
Kitchener, ON Canada
N2C1L4

We recommend shipping your return back to us with tracking information, to allow our warehouse team to track your return. We are not responsible for lost packages.

Our team will confirm once your package has been received and inspected, and when your refund has been processed back to your original form of payment.

International customers are responsible for all return shipping fees and any taxes & duties incurred upon return to Canada. Please ensure your order is eligible for a return.

Please submit a request for a return using the contact form below, including your Order Number and the style numbers of the items you'd like to return. Our team will be in touch to confirm that your return has been processed.

Please ship your return items with the original packing slip back to the following address:

Attn: Online International Returns
Spanner
107 Manitou Drive Unit 9 
Kitchener, ON Canada
N2C1L4

We recommend shipping your return back to us with tracking information, to allow our warehouse team to track your return. We are not responsible for lost packages.

Our team will confirm once your package has been received and inspected, and when your refund has been processed back to your original form of payment.

Please submit a request for an exchange using the contact form below, including your Order Number and the style numbers of the items you'd like to exchange. Our team will be in touch to confirm that the new items you'd like are available and that your exchange has been processed.

You will be responsible for shipping the original items back to our warehouse. Please ship them with your original packing slip back to the following address:

Attn: Online Exchange
Spanner
107 Manitou Drive Unit 9 
Kitchener, ON Canada
N2C1L4

Our team will confirm once your package has been received and inspected, and when your new items have been shipped out (with a tracking number provided). For exchanges on regular priced styles, we are happy to cover the cost of shipping your new items to you.

We do not process exchanges for US orders at this time. Please submit a request to return your item(s) and place a new order. We apologize for the inconvenience.

We do not process exchanges for international orders at this time. Please submit a request to return your item(s) and place a new order. We apologize for the inconvenience.